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Concert ticket in Germany

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Just signed in here...Love Michael..and I decided to buy as a birthday present for my fiance two tickets for the concert in Germany. My German friend bought them online and she mailed them in February...still not here. :) We called the German Post Office, and the company that organizes the tour. I have as proof the bank transfer sheet and the seat reservation...unfortunately they said that there is no possibility to get in using those documents...Helpppp!!!

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